Resume keywords for IT Support Specialist roles

Core skills

• Hardware troubleshooting
• OS installation
• Active Directory
• Ticketing
• Remote support
• Asset management
• Network basics
• User onboarding

Tools and platforms

• ServiceNow
• Microsoft 365
• TeamViewer
• Intune

Certifications

• CompTIA A+
• ITIL Foundation

Metrics to quantify

• ticket resolution time
• first-contact resolution
• user satisfaction

• ATS resume checker for IT Support Specialist
• Resume keywords for IT Support Specialist
• Resume gap analysis for IT Support Specialist
• JD match guide for IT Support Specialist