How to match your resume to a IT Support Specialist job description

We are looking for an IT Support Specialist to resolve end-user hardware and software issues. You will manage user accounts, devices and access, and maintain IT asset and knowledge records. Required: hands-on experience with Hardware troubleshooting, OS installation, Active Directory, Ticketing, and working knowledge of ServiceNow, Microsoft 365, TeamViewer. Preferred: CompTIA A+ or ITIL Foundation. Success in this role is measured by ticket resolution time, first-contact resolution, user satisfaction.

Required skills to mirror

• Hardware troubleshooting
• OS installation
• Active Directory
• Ticketing
• Remote support
• Asset management
• Network basics
• User onboarding

Seniority ladder

• IT Support Technician
• IT Support Specialist
• IT Support Lead

Title variants

• Helpdesk Technician
• Desktop Support Engineer

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