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We are looking for an IT Support Specialist to resolve end-user hardware and software issues. You will manage user accounts, devices and access, and maintain IT asset and knowledge records. Required: hands-on experience with Hardware troubleshooting, OS installation, Active Directory, Ticketing, and working knowledge of ServiceNow, Microsoft 365, TeamViewer. Preferred: CompTIA A+ or ITIL Foundation. Success in this role is measured by ticket resolution time, first-contact resolution, user satisfaction.