Resume keywords for Technical Support Engineer roles

Core skills

• Troubleshooting
• Ticket management
• SLA management
• Log analysis
• SQL
• Root cause analysis
• Customer communication
• Escalation handling

Tools and platforms

• ServiceNow
• Zendesk
• Jira
• Splunk

Certifications

• ITIL Foundation

Metrics to quantify

• first response time
• SLA adherence
• CSAT

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