How to match your resume to a Technical Support Engineer job description

We are looking for a Technical Support Engineer to resolve L1 and L2 application incidents within SLA. You will reproduce issues and escalate with clear diagnostics, and maintain runbooks and known-error records. Required: hands-on experience with Troubleshooting, Ticket management, SLA management, Log analysis, and working knowledge of ServiceNow, Zendesk, Jira. Preferred: ITIL Foundation. Success in this role is measured by first response time, SLA adherence, CSAT.

Required skills to mirror

• Troubleshooting
• Ticket management
• SLA management
• Log analysis
• SQL
• Root cause analysis
• Customer communication
• Escalation handling

Seniority ladder

• Support Engineer L1
• Support Engineer L2
• Support Lead

Title variants

• Support Engineer
• Application Support Analyst

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