Resume keywords for ServiceNow Administrator roles

Core skills

• ServiceNow administration
• ITSM workflows
• Catalog development
• IntegrationHub
• ACLs and security
• Reporting
• Upgrade management
• CMDB health

Tools and platforms

• ServiceNow
• Flow Designer
• JavaScript
• REST APIs
• MID Server

Certifications

• ServiceNow Certified System Administrator
• ServiceNow CAD

Metrics to quantify

• CMDB accuracy
• incident resolution SLA
• catalog adoption

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