How to match your resume to a Service Delivery Manager job description

We are looking for a Service Delivery Manager to own service delivery for assigned clients or towers. You will govern incident, problem and change processes, and run service reviews and improvement plans. Required: hands-on experience with ITIL processes, Incident management, Problem management, SLA governance, and working knowledge of ServiceNow, Jira, Power BI. Preferred: ITIL Expert or PMP. Success in this role is measured by SLA compliance, major incident count, customer satisfaction.

Required skills to mirror

• ITIL processes
• Incident management
• Problem management
• SLA governance
• Client reporting
• Team management
• Change management
• Continuous service improvement

Seniority ladder

• Service Desk Lead
• Service Delivery Lead
• Service Delivery Manager
• Delivery Head

Title variants

• SDM
• IT Service Manager

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